Privacy Policy
Privacy Policy – Exact Hearing Services
Effective Date: 01/01/2025
Exact Hearing Services (“we”, “our”, or “us”) is committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy outlines how we collect, use, disclose, and store your personal information when you use our website or engage our audiology services.
1. Who We Are
Exact Hearing Services
Suite 203, 68 Derby Street
Kingswood NSW 2747
Australia
We provide hearing assessments, hearing aids, and audiological services to clients across Western Sydney.
2. What Information We Collect
We may collect the following types of personal information:
Full name
Date of birth
Contact details (address, phone, email)
Medicare/DVA details or health fund information
Referral information from doctors or specialists
Medical history related to hearing or ear health
Website usage data through cookies and analytics tools
3. How We Collect Information
We collect information through:
Forms submitted online or in clinic
Direct communication (email, phone, in person)
Third-party referrals (e.g. general practitioners)
Website analytics using cookies and tracking pixels
You may choose to remain anonymous or use a pseudonym when interacting with us unless it is impracticable to do so.
4. Why We Collect Your Information
We collect your information to:
Provide accurate hearing assessments and treatments
Book appointments and manage clinical records
Communicate with you regarding services or updates
Comply with legal and clinical obligations
Improve website functionality and service delivery
5. Disclosure of Your Information
We do not sell your personal information. We may disclose it to:
Your GP, specialist, or referring practitioner
Third-party hearing aid manufacturers for device processing
Government bodies such as Medicare, DVA, or health insurers
IT or administrative service providers assisting our clinic
When required by law, such as in response to subpoenas or court orders
All third parties are required to handle your information in accordance with this privacy policy and the Privacy Act.
6. Data Security
We take all reasonable steps to protect your information:
Secure clinic management software and password-protected systems
Physical security for paper records
Staff trained in privacy and confidentiality
Secure deletion or de-identification of information no longer required
7. Access & Correction
You have the right to request access to your personal information and to request corrections if inaccurate. To do so, please contact us at:
📧 Email: in**@**********ng.com
📞 Phone: 0422 655 331
📬 Postal: Suite 203/68 Derby St, Kingswood NSW 2747
Requests will be responded to within a reasonable timeframe.
8. Cookies & Website Analytics
Our website may use cookies to enhance your experience. These may collect:
IP address
Browser type and settings
Pages visited and time spent
You can opt-out by adjusting your browser settings.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
10. Complaints
If you have a complaint regarding the handling of your personal information, please contact us at:
📧 Email: in**@**********ng.com
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Policy Updates
This policy may be updated from time to time. Changes will be posted on our website with the new effective date.